Their spirits were dashed during at least 10 dinner parties on Christmas Eve when the roasts they ordered from a caterer did not turn up.
The three ovens at Gourmet and Butchery broke down on that day and 36 patrons either did not get their orders or got them very late.
Some orders were placed as early as two weeks before Christmas Eve. Two upset customers whose roast never turned up and who never got a phone call informing them said the no-show ruined their Christmas Eve dinner parties with family and friends.
How can a professional butchery do something like this on Christmas Eve? They didn’t even call to apologize that night,” the upset housewife said.
The Gourmet and Butchery owner said that three ovens in the company’s kitchen overheated and broke down at about noon on Monday. “As it was Christmas Eve, it was hard to find a technician and when we did it, it took three hours to fix them.”
As the kitchen was coping with more than 3,000 orders that day, they could not catch up on the delays. One oven can cook about 20 turkeys, 55 beef roasts and about 70 - 80 pork roasts at any one time. The owner tried to call as many customers as possible to tell them about the situation but could not reach all of them during the chaotic evening.
The company will refund the purchases and pay for extra costs incurred such as eating out at the last minute. It will also these customers roasts for the New Year free of charge. But redress after the fact may be too little too late for some customers.
Another customer said it should have alerted him earlier so he could make alternative arrangement for his party. “We just wanted better service. It is not about money but the distress they caused and their not responding to us,” he said.
The owner in trying to do everything in their power to solve this as customer are very important yet forget one simple rule – try to be honest about the situation and inform the customer about the situation earlier so that you only lose the business once but not smeared your reputation permanently.
Just for laughs
Motorist filled car with petrol through window
An early-morning motorist in Hungary poured 150 litres of petrol through the back window of his car, according to ananova.com. The man drove off with petrol dripping on the floor at the petrol station shortly after the staff noticed his mistake. It was too late to stop him, they said. Police suspect the motorist was either very tired or very drunk.
The three ovens at Gourmet and Butchery broke down on that day and 36 patrons either did not get their orders or got them very late.
Some orders were placed as early as two weeks before Christmas Eve. Two upset customers whose roast never turned up and who never got a phone call informing them said the no-show ruined their Christmas Eve dinner parties with family and friends.
How can a professional butchery do something like this on Christmas Eve? They didn’t even call to apologize that night,” the upset housewife said.
The Gourmet and Butchery owner said that three ovens in the company’s kitchen overheated and broke down at about noon on Monday. “As it was Christmas Eve, it was hard to find a technician and when we did it, it took three hours to fix them.”
As the kitchen was coping with more than 3,000 orders that day, they could not catch up on the delays. One oven can cook about 20 turkeys, 55 beef roasts and about 70 - 80 pork roasts at any one time. The owner tried to call as many customers as possible to tell them about the situation but could not reach all of them during the chaotic evening.
The company will refund the purchases and pay for extra costs incurred such as eating out at the last minute. It will also these customers roasts for the New Year free of charge. But redress after the fact may be too little too late for some customers.
Another customer said it should have alerted him earlier so he could make alternative arrangement for his party. “We just wanted better service. It is not about money but the distress they caused and their not responding to us,” he said.
The owner in trying to do everything in their power to solve this as customer are very important yet forget one simple rule – try to be honest about the situation and inform the customer about the situation earlier so that you only lose the business once but not smeared your reputation permanently.
Just for laughs
Motorist filled car with petrol through window
An early-morning motorist in Hungary poured 150 litres of petrol through the back window of his car, according to ananova.com. The man drove off with petrol dripping on the floor at the petrol station shortly after the staff noticed his mistake. It was too late to stop him, they said. Police suspect the motorist was either very tired or very drunk.
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